Most orders ship 2-3 business days after the order is placed, sometimes sooner! There are instances where the lead time is longer than 3 business days due to product availability, holidays or unexpected delays. Customized products will take longer than standard products.

Every order is assigned an Order Confirmation Number. Once you place an order, contact us with your Order Confirmation Number and we will provide the most up-to-date shipping information for you.

This depends on your location. Once your order ships you will receive an email with a tracking link that you can use to track your package(s) and customize your delivery.

Do I have to pay for shipping? We offer free standard shipping for parcel-sized items on orders over $100. Oversize and freight shipping rates apply based on the size and handling requirements of the item. Please review our Shipping Policy for full details.

If something is missing from your order, please contact us immediately! We will replace any missing pieces in a timely manner.

We do allow returns. Please view our return and refund policy for details.

A prepaid return label is provided for all approved returns. A flat return shipping fee based on how the item originally shipped will be deducted from your refund.
If your item arrives damaged, defective, or incorrect, Francis Millar will cover all return shipping costs.
Please review our Return & Refund Policy for full details

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@francismillar.com.

Our products are covered under The Francis Millar Promise. Details can be found here.

Our customer support team is based in the U.S. and is here to help! If you give us a call and we’re not able to answer right away, please leave us a voicemail, and we promise to get back to you as soon as we can.