FAQ

Most orders ship 2-3 business days after the order is placed, sometimes sooner! There are instances where the lead time is longer than 3 business days due to product availability, holidays or unexpected delays. Customized products will take longer than standard products.

Every order is assigned an Order Confirmation Number. Once you place an order, contact us with your Order Confirmation Number and we will provide the most up-to-date shipping information for you.

This depends on your location. Once your order ships you will receive an email with a tracking link that you can use to track your package(s) and customize your delivery.

We offer free ground shipping for small parcel packages on orders over $100. Large products that require Freight Shipping will incur additional handling charges by the freight carrier, which will be passed on to the consumer. You will be notified prior to shipping if there will be any additional freight or handling charges. Review our Shipping Policy for more details.

If something is missing from your order, please contact us immediately! We will replace any missing pieces in a timely manner.

We do allow returns. Please view our return and refund policy for details.

We provide return postage if we make a mistake in fulfilling your order or if your product is damaged or defective in any way. All other return shipping charges fall under the responsibility of the returning party.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@francismillar.com.

Our products are covered under The Francis Millar Promise. Details can be found here.

Our customer support team is based in the U.S. and is here to help! If you call and we don't answer, please leave a voicemail and we will return your call.