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Privacy policy


Last Updated: February 12, 2026

Francis Millar (“Francis Millar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit or use our website located at FrancisMillar.com (the “Site”), make a purchase, request information, interact with our marketing, or otherwise communicate with us.

This Privacy Policy applies to personal information we collect online and offline, including through our Site, email, SMS/text messaging, customer service communications, and marketing programs.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information in several ways depending on how you interact with us.

A. Information You Provide

You may provide personal information when you:

  • Place an order or make a purchase
  • Create an account
  • Sign up for emails or SMS/text marketing
  • Request catalogs, promotions, or special offers
  • Contact customer service
  • Participate in surveys, reviews, or promotions

This may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details and purchase history
  • Account credentials (if you create an account)
  • Communications and customer service interactions

B. Information Collected Automatically

When you visit the Site, we may automatically collect:

  • IP address
  • Device identifiers
  • Browser type and operating system
  • Approximate location (such as city/state)
  • Site activity and interactions (pages viewed, products clicked, time spent, cart activity)
  • Referral URLs and advertising identifiers
  • Cookie and tracking data

C. Information We Receive from Third Parties

We may receive personal information from third parties such as:

  • Payment processors
  • Shipping carriers
  • Fraud prevention providers
  • Advertising and analytics partners
  • Marketing partners and marketing co-ops (described below)

2. HOW WE USE PERSONAL INFORMATION

We use personal information for business and commercial purposes, including to:

  • Process transactions and fulfill orders
  • Provide customer service and respond to requests
  • Manage your account and preferences
  • Communicate about your purchases, shipping, and service updates
  • Send marketing communications (where permitted)
  • Provide personalized content, promotions, and product recommendations
  • Conduct analytics and improve our Site, product selection, and customer experience
  • Detect and prevent fraud, abuse, or security incidents
  • Comply with legal obligations and enforce our terms

3. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients:

A. Service Providers

We disclose personal information to vendors and service providers who perform services on our behalf, such as:

  • Payment processing
  • Order fulfillment and shipping
  • Website hosting and IT support
  • Customer support platforms
  • Email and SMS communication providers
  • Analytics and reporting providers
  • Fraud prevention and security services

B. Advertising and Analytics Partners

We may disclose personal information to advertising and analytics partners (including social networks and advertising platforms) to:

  • Measure the effectiveness of advertising
  • Deliver interest-based and targeted advertising
  • Create audiences and advertising segments

Certain disclosures may be considered “sharing” for cross-context behavioral advertising under California law or “targeted advertising” under other state laws.

C. Marketing Co-Ops, Partner Networks, and Shared Marketing Programs

We may disclose personal information to third-party marketing co-ops, partner networks, and shared marketing programs in order to:

  • Provide marketing offers, catalogs, promotions, and product information from Francis Millar or participating partners
  • Improve marketing effectiveness and customer targeting
  • Identify consumers who may be interested in home, lighting, décor, and related products

This may include disclosure of:

  • Name
  • Email address
  • Postal address
  • Purchase categories and general buying behavior (for example, “ceiling fans,” “pendants,” “chandeliers,” “outdoor lighting,” “home décor”)

We do not knowingly disclose sensitive personal information (as defined by applicable law) through marketing co-ops without required consent.

D. Legal, Compliance, and Safety

We may disclose personal information to comply with law or respond to lawful requests, including to:

  • Government agencies
  • Courts
  • Law enforcement
  • Regulatory authorities

We may also disclose information to protect the rights, property, or safety of Francis Millar, our customers, or others.

E. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction.

4. “SALE” OR “SHARING” OF PERSONAL INFORMATION / TARGETED ADVERTISING

Certain privacy laws define “sale” broadly to include disclosing personal information for monetary or other valuable consideration. California law also defines “sharing” as disclosure of personal information for cross-context behavioral advertising.

Depending on how our advertising partners and marketing co-op programs operate, some disclosures may be considered:

  • a “sale” of personal information
  • “sharing” of personal information
  • “targeted advertising”

Your Right to Opt Out

If you are a resident of California or another applicable state, you may have the right to opt out of:

  • The sale of personal information
  • The sharing of personal information for cross-context behavioral advertising
  • Targeted advertising

How to Submit an Opt-Out Request

You may submit an opt-out request by contacting us at:
info@francismillar.com

We will process opt-out requests in accordance with applicable law.

5. COOKIES, TRACKING TECHNOLOGIES, AND YOUR CHOICES

We use cookies, pixels, and similar tracking technologies to:

  • Operate and secure the Site
  • Remember preferences
  • Analyze traffic and performance
  • Support marketing and advertising

You can control cookies through your browser settings. Please note that disabling cookies may impact Site functionality.

Some browsers also offer “Global Privacy Control” (GPC) settings. Where required by law, we will treat GPC signals as opt-out requests for applicable disclosures.

6. EMAIL AND SMS/TEXT MARKETING

If you opt in to receive marketing emails or SMS/text messages, we may send you promotions and updates.

You can opt out at any time:

  • Email: click the unsubscribe link in any marketing email
  • SMS/Text: reply STOP to any marketing text

Message and data rates may apply.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide products and services
  • Maintain business and financial records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. SECURITY

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security measures are perfect, and we cannot guarantee absolute security.

9. CHILDREN’S PRIVACY

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn we collected personal information from a child, we will delete it.

10. YOUR PRIVACY RIGHTS (U.S. STATE LAW)

Depending on your state of residence, you may have certain rights regarding your personal information, including:

  • Right to access and confirm personal information we have collected
  • Right to delete personal information
  • Right to correct inaccurate personal information
  • Right to obtain a copy of personal information (data portability)
  • Right to opt out of the sale of personal information
  • Right to opt out of sharing/targeted advertising
  • Right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects (where applicable)
  • Right to appeal a denial of your request (in certain states)

How to Submit a Request

To submit a privacy request, contact us at:
info@francismillar.com

We may need to verify your identity before completing your request.

Authorized Agents (California)

California residents may designate an authorized agent to make requests on their behalf. We may require proof of authorization and identity verification.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

11. NOTICE OF FINANCIAL INCENTIVES (IF APPLICABLE)

We may offer discounts, promotions, loyalty benefits, or other programs that provide value in exchange for your participation or personal information. If we offer such programs, we will provide required terms and notices at the time of sign-up.

12. INTERNATIONAL VISITORS

Francis Millar is based in the United States. If you access the Site from outside the U.S., you understand your personal information may be transferred to and processed in the United States.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The “Last Updated” date above indicates when the policy was last revised. Continued use of the Site after changes means you accept the updated Privacy Policy.

14. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Francis Millar
Attn: Privacy
22570 Shaw Road, Suite 150
Sterling, Virginia 20166
Email: info@francismillar.com